Monday, April 1, 2024

Review: What It's REALLY Like Aboard Viking River Cruises 2021

viking cruise complaints

It goes against our guidelines to offer incentives for reviews. We also ensure all reviews are published without moderation. I have some wonderful memories that will stay with me and my mother forever.

Why Cruise to Prague?

Viking River cruise ships are smaller, usually only sailing with 190 passengers at most. The Restaurant is the main dining establishment on Viking Ocean cruises. This is a sit-down restaurant with outstanding service. The restaurant takes two approaches to its menu, splitting it into a selection of classic plates that never change and a daily rotating destination menu created based on your port of call that day.

Just received an email from Viking…

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In the afternoon, we signed up for an optional tour to Colmar. We arrived in the small, quaint town of Basel after our international flight. We had a wonderful time and especially loved how organized the entire Viking journey was, from pre-departure to on-board, everything was seamless.

How to Book Viking Cruises Excursions

We will never go on one of their cruises, and will do everything we can to let people know about this. Viking changed our flight schedule at very short notice. Wanted us to travel with 3 flights via 2 countries, when we complained they hid behind T & C’s very sneaky & very poor customer service, they cited they couldn’t absorb costs of a more direct flight routing. Cannot recommend whatsoever - there are better cruise lines who deliver & care about providing a decent level of customer experience - avoid them if you can. We were supposed to start our river cruise on Viking on the 28th of July on the Danube, first starting a pre trip in Prague. We live in Florida and were due to fly to New York for our flight to Prague on the 27th.

cancelled river boat cruise

On August 7, 2023 we paid for transfers from Munich airport to the port. Viking's response to our dilemma "you should have purchased travel insurance". They would not even refund the transfers that we did not use stating that this was "part of the penalty". On August 8th, Hurricane Dora made landfall on Maui, unleashing powerful winds reaching speeds of up to 80 miles per hour.

Flights & Our Pre-Trip Experience

Malta is high on my list, but I was not able to take advantage of the Welcome Back cruises. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

viking cruise complaints

Someone could have forgotten, got distracted, went home sick, computer glitch--who knows? Yes, you are upset, and yes, you are disappointed, but the issue is how to resolve this travel situation. I am a loyal Viking traveler and usually cut them quite a bit of slack for pandemic related issues or other circumstances out of their control. From what you have described, there is simply no excuse. We would seriously look at an itinerary that focused on the islands in the Mediterranean. Or adding new ports in the Med to their line up.

Ludicrous covid rules

Eva Phan is the founder of Eva Darling, a travel and style website aiming to empower women to see the world solo while sharing on-trend, luxury feminine style inspiration. The average age on a Viking cruise is typically in the 70s. On my cruise, the average age was 72 out of over 600 passengers. Though planning my own trips will always be my favorite way to travel, Viking Cruises gave me two weeks of relaxation and rejuvenation that I usually don’t slow down enough for. As much as I hate to admit that my boyfriend was right, he was. Despite everything that went wrong with our cruise, I loved sailing with Viking, even if I didn’t exactly love the destinations we visited.

Took river cruise with my mother (who is 81) and it was perfect. The food was excellent, staff attentive, rooms clean. The included tours all had a gentle option, so mom could do the walking tours as the gentle versions stopped a benches to rest whilst learning the history.The program director Bennie was superb. She balanced engaging with customers, providing guidance on options and whilst extra Viking tours were available I didn’t think she was pushy with sales.It’s a gentle pace and aimed at the older crowd.

Not impressed and wi never book another trip with this company. There is absolutely no excuses for what has happened here. Their response was excellent and thought CS must be a strong point particularly after meeting guests who’d been evacuated on Sky and the compensation they were given which I thought was extremely generous. Sheetskn, I am so sorry to hear what you are going through. I love Viking, but when they do something wrong they need to own it. Most people are "emotionally invested" in their upcoming cruises, and you are also financially invested for a chunk of money, so know that the majority of us are feeling your pain.

Given Viking Cruises’ older, wealthy clientele, I was panicked about what to wear on a Viking Ocean cruise before embarking. As it happens, my fears were totally unwarranted—several staff members even complimented my Caribbean cruise outfits, secretly quelling my nerves. While it was nice to be on a higher floor, so much thought has gone into a top-notch room experience for Viking passengers that the upgrade didn’t make a noticeable improvement to our experience. The only aspect of our stateroom that didn’t hit the mark was housekeeping. We were originally impressed with our room attendant, who was at our cabin within minutes of us reaching our stateroom to offer extra hangers (massive bonus points). Still, generally, our room wasn’t kept to the standard I’d expect from Viking or a similar luxury hotel.

Viking cruises are geared towards an older, affluent crowd, who make up the majority of passengers. However, travelers of all ages still sail with Viking. On my ship, two other passengers in their young 20s were sailing with their grandparents. Viking River Cruises is the better option for all cruisers, generally. Those boats are even smaller than the Viking Ocean, but they don’t tend to rock as much and usually run smoother. It’s easy to stick to an itinerary despite bad weather when passengers can just hop off board and be bussed down the river.

There is a range of bookable activities that are graded by activity level, and if my mother was slightly younger we would have done more of those. Food was excellent, my mother who is usually a fussy eater enjoyed and ate everything. The menus changed daily and had a range of local dishes and safe favourites.

Because of this, they have the flexibility to turn each propeller a full 360 degrees for precision and smooth sailing so you shouldn’t experience any seasickness on board. We did a fun tour of the wheelhouse and learned from the Captain that Viking ships utilize four propellers instead of a traditional rudder. Enjoying the comfort of a luxurious ship without worrying about transportation from town to town and only unpacking once. We chose to do 2 optionals and on the other days, relaxed on board or went into town to explore on our own! It was a well-balanced pace and I truly felt “on vacation”. The nice thing about this stop is the ship can dock right into town, so you can join the tour or explore on your own.

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Not aware of that type of data being available in the public domain. Even if it were available, as shore-ex are so contingent on the guide, I not sure how effective the data would be.

Confirmed all tickets and seats prior to departing. The day before return, found out that all seats on KLM got changed. Called Viking support staffs for information. After long discussion, she finally found out the changes. For our first river cruise experience on Viking, mostly disappointing.

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